Most frequent questions and answers
We are closely monitoring the development of the coronavirus. The safety and well-being of our customers and employees is our top priority and we are following the guidelines and recommendations as outlined by the respective authorities.
All of our clothes are sanitized and washed between rotations and don’t represent any risks..
We are working together with our distribution partners to keep Hackyourcloset.com open as usual and safe for our customers. The World Health Organization specifies that it is safe to receive commercial packages.
Your first hack takes 4-7 working days to be sent to you, wherever you are in Sweden. Enjoy your closet hack for 30 days, return or keep any of the items a little longer. Read more about keeping the items longer here.
We currently work with two logistics partners: Airmee for Stockholm, Malmö and Göteborg and DB Schenker for the rest of Sweden.
To return your box with Airmee, simply leave the box outside of the door on the day of your new delivery.
To return your box with DB Schenker, use the return label that we added to your box.
Our number one priority is to personalise every box so you find at least two items you love and can put your subscription fee to good use.
Your subscription fee can’t be refunded as it includes our styling service fee and transportation.
We love to hear your opinion so please leave your feedback in our app and help us improve our selection for your future boxes.
On your first box with us, we offer an additional box free of charge if none of the items suited you.
If you wish to keep any of the items from your hack, you totally can! Simply tick the ‘Kept it’ box in the app for that specific item. You will be charged 29 SEK/item per month that you would like to keep it. You can not buy out any of our products.
Of course! If you enjoyed all of the items and wish to keep them, you can keep renting them. When you keep the entire set, we discount your next month subscription with -149 SEK.
At Hack Your Closet, we wash and maintain the good conditions of our products for as long as possible. In the unfortunate event of a damage that can be fixed, we will charge your credit card with 59 SEK per item for the reparation. If the item has been lost or cannot be saved, we charge a fixed fee of 189 SEK.
There are no refunds to a pre-paid subscription. Your monthly subscription automatically renews and you will be billed every month. To cancel your subscription, go to the support page or log into your account in the app and cancel it selecting ‘My Subscription’ in the Menu. You must cancel your subscription 14 days before your next box arrives. You must return your old box before the end of your current billing period to avoid additional fees, excluding the items that you wish to keep renting. If Future Closets AB does not receive your subscription box by the end of your billing period in which you want to cancel, Future Closets AB will charge you a fixed fee of 279 SEK.
We currently ship within Sweden. Other countries to come real soon 🙂
In your style profile in the app, you will see the return date of your current hack. See example below if you are unsure of the date.
Airmee as delivery partner: Leave the box outside your door. They will pick-up your return hack and leave your new outside the door.
DB Schenker as delivery partner: Leave your box at the closest post office with your return label.
Example: You receive the box on a Tuesday on the 2nd week of the month. You should return it on Tuesday, 2nd week of the next month.
We know your time is precious! However, if for some reason your box is taking a bit longer than anticipated, please don’t hesitate to get in contact with us at firstname.lastname@example.org