Most frequent questions and answers
We are closely monitoring the development of the coronavirus. The safety and well-being of our customers and employees is our top priority and we are following the guidelines and recommendations as outlined by the respective authorities.
All of our clothes are sanitized and washed between rotations and don’t represent any risks..
We are working together with our distribution partners to keep Hackyourcloset.com open as usual and safe for our customers. The World Health Organization specifies that it is safe to receive commercial packages.
Every box contains 4 items personally picked by your stylist based on your style profile. The clothes are second-hand, unsold and/or overproduced. We ensure good condition and wash all tiems before and between every rotation. Note that sizes may vary from brand to brand, please refer to our size chart below.
If your box does not contain a single item that fits your style, please contact firstname.lastname@example.org within the first week so that we can remedy this.
NOTE: Hack Your Closet only provides women’s clothing at the moment but we are definitely looking into expanding our closet.
Your first Hack Your Closet Box takes 4-8 working days to be sent out wherever you are in Sweden once your subscription has been processed.
(Allow 1-2 days for subscriptions to be processed)
Enjoy your box for 4 weeks and then return it or keep any of the items a little longer. You can read more about keeping the items for longer below.
If you wish to keep any of the items from your hack, you totally can! Simply tick the ‘Kept it’ box in the app for that specific item. You will be charged 29 SEK/item per month that you would like to keep it. You can not buy out any of our products.
P.S. For the ‘Kept it’ box to appear in the app, you will need to have filled in your feedback on the item as well as on its fit. After you do this, the box for keeping an item will appear.
Of course! If you enjoyed all of the items and wish to keep them, you can keep renting all 4 of them at the discounted price of 89 SEK per month.
Subscription bundles allow you to enjoy your monthly hack at a cheaper price. We have 3 packages for those who want a 3 month bundle, 6 month bundle and 1 year bundle.
If you would like to activate a bundle or have more information, please contact our support team at email@example.com.
Please note: Bundles are renewed automatically at the end of each period. If you wish to cancel your bundle subscription please inform our support team 14 days before the renewal of their next bundle. There are no refunds for any bundle purchases.
Our number one priority is to personalise every box so you find at least two items you love and can put your subscription fee to good use.
Your subscription fee can’t be refunded as it includes our styling service fee and transportation.
We love to hear your opinion so please leave your feedback in our app and help us improve our selection for your future boxes.
We offer one additional box free of charge if none of the items suited you. Please email our support team at firstname.lastname@example.org for further assistance.
In your app profile, you will see the return date of your current box. Go to ‘My boxes’ in the app.
Airmee as delivery partner: Leave the box outside your door with the RETURN sticker on top on your box. The driver will pick-up your return box and leave your new box outside the door.
DB Schenker as delivery partner: Leave your box at the closest post office with your return label. Note that you can make the return on the same day you pick up your new box to avoid two trips.
Please note that active customers will be charged a late fee of 116 SEK per month a box is late (past 14 days of its return date) and that non-active customers will be charged a late box fee of 279 SEK per month a box is late.
If you have an issue returning your box please contact us at email@example.com.
At Hack Your Closet, we wash and maintain the good conditions of our products for as long as possible. In the unfortunate event of a damage that can be fixed, we will charge your credit card with 59 SEK for the repair. If the item has been lost or cannot be saved, we charge a fixed fee of 189 SEK.
Please inform us at firstname.lastname@example.org before returning any damaged items.
Lost or stolen boxes
For all boxes that are lost or stolen, once it’s in a customers possession, the customer will be charged a lost box fee of 300 SEK.
Please report any lost or stolen boxes to our team at email@example.com.
You can pause your subscription for 1 month, 2 months or 3 months. Go to ‘My subscription’ in the app to pause it.
NOTE: Once you receive the notification that your next box is being prepared, you cannot request to pause your subscription. You can pause your subscription by latest 14 days before your next box goes out.
If you decide to cancel in the end of your paused period, you are obligated to receive your ‘paused box’ before you can cancel your subscription.
There are no refunds to prepaid subscriptions; the subscription covers styling and shipping fees. To cancel your subscription, please contact our support team at firstname.lastname@example.org 14 days before your next box is scheduled for delivery. Your box must be returned at the end of your 4 week period. You cannot keep renting single items without having an active subscription.
NOTE: if your box is not returned by the end of your 4 week period, a fee of 279SEK will be debited from your account.
We currently ship within Sweden and France. Other countries to come real soon 🙂